1. Do you ship internationally?

No. We currently ship only within the United Kingdom.

2. What if I place an order and live outside the UK?

Unfortunately, we are unable to fulfill orders outside the UK at this time. Please check back in the future, as we may expand our shipping destinations.

3. What products do you sell?

We specialize in stylish and high-quality home furniture, lighting, and decorative pieces, including ottomans, stools, and other home essentials, designed to enhance your living spaces with elegance and comfort.

4. How can I place an order?

Simply browse our collection, select the item(s) you wish to purchase, add them to your cart, and complete checkout using one of our secure payment options.

5. Which payment methods do you accept?

We accept the following payment methods:

• Shop Pay
• Apple Pay
• Google Pay
• Visa
• Maestro
• Mastercard
• American Express
• Discover
• Diners Club
• UnionPay
• Elo

6. What is your shipping policy and delivery time?

We aim to process and ship orders as quickly as possible. For detailed information regarding delivery times, shipping zones, and costs, please refer to our Shipping Policy page.

7. Can I return or exchange an item?

Yes. Returns and exchanges are accepted in accordance with our Returns & Refund Policy. Please review that page for eligibility requirements and timeframes.

8. How do I track my order?

Once your order has been dispatched, you will receive an email containing your tracking number. You can also track your order using our Order Tracking Page. Please allow up to 24 hours for tracking information to update.

9. What happens if my package is lost or damaged?

If your package is delayed, lost, or arrives damaged, please contact our support team immediately at support@ottovia.shop, including your order number and photos if applicable. We will assist you promptly.

10. What is your business address and contact information?

Trade Name: Ottovia
Registered Address: 74 Hayes End Dr, Hayes UB4 8HE, United Kingdom
Phone: +44 7866 328081
Email: support@ottovia.shop

Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT)
Order Cut-off Time: 12:00 PM (GMT)