Privacy policy

At Ottovia, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your data when you visit or make a purchase from our website.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely by third-party payment providers)
  • Order history and customer support interactions
  • IP address and browsing behavior (for analytics and website improvement)

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders
  • To provide customer support and respond to enquiries
  • To send order confirmations and shipping updates
  • To improve our website, products, and services
  • To comply with legal obligations, including tax and fraud prevention

3. Sharing Your Information

We do not sell your personal data. Your information may only be shared with trusted third parties that help us operate our business, including:

  • Payment processors
  • Delivery and logistics providers
  • IT and website hosting service providers

These partners receive only the information necessary to perform their services and are required to handle your data securely and in compliance with data protection regulations.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from loss, misuse, unauthorized access, disclosure, or alteration.

All transactions on our website are protected using SSL (Secure Socket Layer) encryption technology.

5. Your Rights

Under UK and EU data protection laws, you have the following rights regarding your personal data:

  • The right to access the personal data we hold about you
  • The right to request correction of inaccurate or incomplete data
  • The right to request deletion of your personal data where legally applicable
  • The right to object to the processing of your data
  • The right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the information provided below.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us analyze website usage and improve performance.

You can disable cookies at any time through your browser settings, although some features of the website may not function properly if cookies are disabled.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page, and the revised policy will become effective from the date of publication.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Ottovia
74 Hayes End Dr
Hayes UB4 8HE
United Kingdom

Email: support@ottovia.shop
Phone: +44 7866 328081