Refund policy

Returns & Refunds Policy

At Ottovia, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, you may request a return within 30 days of receiving your item.

Return Conditions

To be eligible for a return:

Items must be unused, in their original packaging, and in the same condition as received.
A valid proof of purchase (order number or receipt) must be provided.
Returns are not accepted for clearance items, final sale items, or gift cards.

How to Request a Return

Step 1: Contact Us

Please contact our customer support team within 14 days of delivery to initiate a return.

When contacting us, please include:

Your order number
The reason for the return

Email: support@ottovia.shop
Phone: +44 7866 328081

Step 2: Receive Return Instructions

Once your request is received, our customer support team will review it and provide detailed return instructions.

These instructions may include:

The designated return shipping address
A return authorization number (if required)
Packaging and labeling guidelines

Please wait for confirmation from our team before sending any items back, as returns sent without authorization may not be accepted.

Return Address

Ottovia
74 Hayes End Dr
Hayes UB4 8HE
United Kingdom

Refunds

Once your return is received and inspected, your refund will be processed to the original payment method within 5–7 business days.

Return Shipping & Additional Fees

Customers are responsible for return shipping costs, unless the item was damaged upon arrival or sent in error.

Please note that we do not cover or reimburse additional charges such as:

Return shipping fees
Customs duties
Bank or payment processing fees

Exchanges

We do not offer direct exchanges.
If you would like a different item, please return the original purchase for a refund and place a new order.

Need Assistance?

If you need help with a return or have any questions, please contact us: